Mobile Terms of Service
Mobile Terms of Service
Stellar Black
Last updated: Nov. 5, 2025
The Stellar Black mobile message service (the "Service") is operated by Stellar Black (“Stellar Black”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Stellar Black’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Stellar Black through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Stellar Black. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18557791754 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Stellar Black mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18557791754 or email stellarblackhelp@gmail.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Good products. Good smells. Straight answers.
PRODUCTS + FORMULATION
What do you mean by “better body care”?
We mean that we focus on ingredients that do their job, fragrance that earns its place, and products that feel as good as they smell.
“Better” doesn’t mean perfect for every person or every skin type. It means we're intentional about what we make and how we make it.
Do you use fragrance?
Absolutely. Scent is kind of our thing.
We use fragrance intentionally and within recommended usage guidelines for each product type. Because fragrance preferences and sensitivities vary, we provide scent descriptions and ingredient information to help you choose what works for you.
What if I have sensitive skin or allergies?
Everyone's skin is different. If you have sensitive skin or known fragrance sensitivities, we recommend reviewing the full ingredient list and patch testing before use.
If irritation occurs, discontinue use. If you have a known allergy, please don't use a product containing an ingredient you're allergic to.
Are your products vegan or cruelty-free?
Our products are cruelty-free, meaning we never test on animals.
While most of our products are vegan, some may contain honey or milk, which will always be noted in the ingredient list for full transparency. Please refer to each product's description for specific ingredient information.
Are your products hypoallergenic?
No—and we don't pretend they are. “Hypoallergenic” doesn't guarantee that a product won't cause a reaction.
We'd rather give you clear ingredient information so you can make the best choice for your skin.
SCENTS + SHOPPING
How do I choose a scent online?
Start with the three scent notes listed with each fragrance. They're chosen to tell you what the finished scent actually smells like, not every individual note that might exist in the fragrance.
Then read the scent description for a little more context. We do our best to keep them straightforward (because buying fragrance online is hard enough).
Lastly, we have minis available to test out scents and discover what you like.
How strong are your scents?
We formulate for noticeable, enjoyable fragrance—not to overwhelm you or the room.
Strength and performance can vary by fragrance, product type, environment, and your own scent perception.
Do your body and home fragrances smell exactly the same?
Not always. The same fragrance can behave differently in body oil, body butter, candles, wax melts, and room sprays.
We formulate each product for its intended use, so you may notice slight differences in how a scent develops or performs.
ORDERS + PRODUCT CARE
How should I store my products?
Keep body care and home fragrance in a cool, dry place away from direct sunlight and excessive heat.
Natural changes in texture or appearance can happen with temperature changes, especially with body butters. (This doesn't necessarily mean the product has gone bad).
How long do your products last?
For the best experience, follow any shelf-life or use-by guidance provided with your product. How a product is stored and handled can affect its lifespan.
If something looks, smells, or behaves significantly different from when you purchased it, it's better to stop using it.
My body butter melted. Is it ruined?
Usually, no. Body butter can soften or melt when exposed to heat.
If it melts, shake it gently then place it somewhere cool and allow it to firm back up. The texture may change after melting, but that won't affect its ability to moisturize your skin.
Do you accept returns or exchanges?
See our current Refund/Exchange policy HERE.
If your order arrives damaged, incorrect, or there's another issue with it, please contact us so we can make it right.
How long will my order take to ship?
Our current shipping information can be found HERE.
STILL GOT QUESTIONS?
If there's something you still need to know about a product, scent, or order, contact us below. We're happy to help you figure things out.