Custom Orders
Custom orders are designed for those who want something not currently available in our shop. This process allows for creative personalization while maintaining the safety, quality, and performance standards that Stellar Black™ is known for.
Custom Order FAQs
📦 Custom Order Minimums
Custom projects begin at a $200 minimum spend, which covers design time, sourcing, setup, and production.
Typical starting points include:
Candles:
- 6 large (multi-wick)
- 12 medium (Glass single wick)
- 24 small / travel tins
Body Care:
12 units of any full size product:
- Body Butters
- Body Oil
Event Favors / Minis:
- 24+ pieces
Additional units are priced per item beyond the $200 minimum.
✨ What We Customize
Fragrance:
Fully custom fragrance blends or scent direction inspired by notes, moods, memories, or references you love
All fragrances used are phthalate-free and selected for safe, intended use
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Vessels:
Custom vessel styles, shapes, and colors that are compatible with our wax systems
All vessels must be approved and tested by Stellar Black™ to ensure safe burn performance
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Labels & Packaging
- Event-specific or branded labels
- Custom names, color palettes, and packaging direction
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Allergy-Friendly Adjustments (Body Care)
Select ingredient swaps for allergies or sensitivities (example: nut-free or coconut-free options).
Adjustments are made within our existing, tested base formulas to ensure stability and shelf life.
🚫 We DO NOT Offer
To protect quality, safety, and consistency, we do not offer:
- Entirely new or experimental product formulations
- Dyes, micas, glitter, or decorative additives
- Active ingredients that require additional safety or stability testing
- Untested or unsafe vessels
- Single-item or ultra-small custom orders
We customize the experience, not the chemistry.
⏳ Production Timeline
Because custom orders are created from scratch:
- Standard production: 3–6 weeks
- Larger or complex projects: 6–8 weeks
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Production timelines begin only after:
- Custom Order Terms are reviewed and signed
- Final designs are approved
- The remaining balance is paid in full
Rush production may be available and approved on a limited, case-by-case basis for an additional fee.
🤝 Our Commitment
Stellar Black™ is committed to:
- Transparent communication
- Safe, high-quality materials
- Thoughtful, small-batch production
Custom work is a collaborative process, and these guidelines help ensure the best possible experience for everyone involved.
🧾 Next Steps
All custom projects begin with a completed custom order questionnaire.
Once submitted, we’ll review your responses to determine whether your project meets our minimum requirements and current capacity.
If your request is eligible to move forward, you’ll receive a private link to book and pay for a 30-minute consultation. During the consultation, we’ll:
- Review your idea and goals
- Confirm project feasibility
- Discuss product options and creative direction
- Establish pricing, minimums, and timelines
Submitting the questionnaire or booking a consultation does not guarantee project acceptance. Stellar Black™ reserves the right to decline projects that fall outside our scope, safety standards, or capacity.