Candle Care

  1. Read the Warning Label: Always check the label on the bottom of every candle for safety instructions.

  2. First Burn: Burn your candle for 3-4 hours to ensure an even wax melt for future use.

  3. Trim the Wick: Before each burn, trim the wick to 1/4 inch and remove any debris from the wax.

  4. Scent Dispersion: Our candles take about 30 minutes to start releasing their scent, perfect for small to medium-sized rooms.

  5. Extinguish Properly: Avoid blowing out the flame. Instead, use a heat-resistant tool to dip the wick into the wax or snuff it out to minimize smoke.

  6. Cool Before Covering: Let the candle cool completely before putting the lid back on.

  7. Natural Wax: Our coconut soy wax may develop a "cauliflower" texture upon cooling—this is a natural characteristic, not a flaw.


 

  • The consultation fee is $50 and will be applied as a deposit toward your custom order if you move forward.

  • Cancellations made at least 24 hours in advance are eligible for a $48 refund. ($2 processing fee is nonrefundable.) Late cancellations and no-shows are nonrefundable.

  • A 10-minute grace period is provided. Appointments missed due to client-side technical issues are considered no-shows and are non-refundable.

  • If you attend the consultation but decide not to proceed, you may request a $23 refund by email within seven calendar days. After seven days, the project will be considered closed and the full consultation fee will be retained.

Submitting a questionnaire, receiving a booking link, or completing a consultation does not guarantee project acceptance. Stellar Black™ may decline projects that fall outside our scope, safety standards, timeline, or capacity.